FAQ

Simply add your favorite Miss Nelly’s treats to your cart and check out securely on our website. You’ll receive an order confirmation and tracking once your treats ship. For wholesale orders, please contact us directly.

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), and PayPal.

Yes, our website uses secure encryption (SSL). We've added an extra layer of protection with Trust Guard to ensure that your payment and personal information are always protected.

Once an order is placed, it is processed quickly. If you need to cancel or modify your order, please contact our customer service within 1 hour of placing the order for assistance.

You do not need an account to place an order. However, if you choose to Join the Pack you will receive free shipping on orders over $30.00 as well as a 10% discount as a monthly subscriber*

*10% discount applies to monthly recurring orders. Check your cart for further subscription frequency options

Yes, we do! We invite you to "run with the pack". if you choose to Join the Pack you will receive free shipping on orders over $30.00 as well as a 10% discount as a monthly subscriber*

*10% discount applies to monthly recurring orders. Check your cart for further subscription frequency options.

We offer UPS, USPS, and FedEx shipping options. You can choose your preferred method during checkout, and estimated delivery times will be provided based on your location.

Standard shipping typically takes 5-7 business days, while express shipping usually takes 2-3 business days. Delivery times may vary depending on your location.

No, we do not ship internationally.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

At Miss Nelly's Canine Gourmet, we're committed to happy tails and making pet parents smile. If you or your pup aren't completely satisfied with your purchase, we'll make it right — no hassle, no stress. Please call 800-700-0741 or email info@missnellys.com. Leave your order number and a small message.

• We'll process your refund or ship a replacement within 5 business days.​
• This policy applies to purchases made through missnellys.com.​

We're a small company with a big heart for dogs — and your satisfaction is our top priority.

Please call 800-700-0741 or email info@missnellys.com. Leave your order number and a small message. We will advise you based on your situation, but ensure you've got happy tails!

As a small company, we take pride in our direct customer service. Call 1-800-700-0741 during our normal business hours - Mon. thru Fri. 8am - 5pm MST. If we don't answer the phone, leave a brief message and someone will get back to you within no more than 2 hours. You can also email info@missnellys.com. We'll reply within 24 hours.

As a small company, we take pride in our direct customer service. Call 1-800-700-0741 during our normal business hours - Mon. thru Fri. 8am - 5pm MST. If we don't answer the phone, leave a brief message and someone will get back to you within no more than 2 hours. You can also email info@missnellys.com. We'll reply within 24 hours.

All Miss Nelly's Canine Gourmet jerky dog treats are made and sourced in the USA, with our livestock or game never having been on a boat or plane. From the range - to our ovens - to your dogs. Treats from the heart.

Please visit our Nutrition Information page under the About section of our website for all ingredients for each flavor.

Miss Nelly's is a great option for puppies or senior dogs! Please visit our Feeding Guide page under the About section of our website for all information pertaining to this question.

Miss Nelly's treats have very limited, wholesome ingredients that are safe for most dogs with food sensitivities. Please check with your veterinarian for your dog's unique situation and sensitivities.

Miss Nelly's should be stored in an airtight container and kept in a cool dry place for optimal freshness. You can also refrigerate the treats for added freshness.

All Miss Nelly's treats are produced in a USDA inspected facility and every batch is tested to assure consistency and quality.

If refrigerated, our treats can stay fresh for weeks or months. Once opened, we recommend using the treats within 30 days of opening. Keep in mind, this also depends upon the size of the bag. Our 32oz tub is a great way to store the treats with an inner resealable bag included.

No, we do not use any artificial flavors, fillers, or preservatives! For more information on our ingredients, please go to our Nutritional Information page.

Miss Nelly's treats are gluten free, but not grain free. We use Brown Rice Flour which is a highly digestible gluten-free grain for texture and for it's health benefits. For more detailed information go to our Nutritional Information page.

All our Miss Nelly's jerky dog treats are made in small batches and tested for consistency and quality.

We price our treats competitively within the premium treat category. Our treats contain over 85% pure meat protein. Some brands contain about 50% meat - even though meat is the first ingredient. We are a high-value meat forward treat. Dogs know the difference.